Abdill Career College Cultural Difference and Diversity Reading Questions What does it mean to live in a multicultural society? How do we deal with living with cultural difference and diversity? In this lecture, we explore some of the modes of living with and across difference in our daily lives and the kinds of relationships that emerge as a result of our encounters with cultural difference.
Required Reading:
Wise, Amanda. 2016. ‘Convivial Labour and the ‘Joking Relationship’: Humour and Everyday Multiculturalism at Work’, Journal of Intercultural Studies. 37(5):481-500.
Tutorial Discussion:
1. What are some of the experiences of migration? Why is migration a controversial topic?
2. How do migrant communities re-construct their homes and sense of identity in Australia and where do they mostly settle? Describe your everyday encounters and experiences of living with cultural difference.
3. How can we overcome cross-cultural conflicts and racism? Sarah’s SuperClub System
Date: 11/2/15
Version: 1.00
Use Case
Name:
Use Case ID:
Place New Order
Priority:
High
Source:
Requirement — MSS-R1.00
Requirements Use Case — MSS-BUC002.00
Club Member (Alias — Active Member, Member)
MSS-SUC002.00
Primary
Business Actor:
Primary System Club Member (Alias — Active Member, Member)
Actor:
Other
Warehouse (Alias — Distribution Center) (external receiver)
Participating
Accounts Receivable (external server)
Actors:
Other Interested
Marketing – Interested in sales activity in order to plan new
Stakeholders:
promotions.
Procurement – Interested in sales activity in order to replenish
inventory.
Management – Interested in order activity in order to evaluate
company performance and customer (member) satisfaction.
Description:
This use case describes the event of a club member submitting a new
order for SuperClub products via the World Wide Web. The member
selects the items he or she wishes to purchase. Once the member has
completed shopping, the member’s demographic information as well as
account standing will be validated. Once the products are verified as
being in stock, a packing order is sent to the warehouse for it to prepare
the shipment. For any product not in stock, a back order is created. On
the completion, the member will be sent an order confirmation.
Precondition:
The individual submitting the order must be an active club member.
The member must log in to the system (provide identification) to enter
an order.
Trigger
This use case is initiated when the member selects the option to enter a
new order.
Typical Course
Actor Action
System Response
of Events:
Step 1: The member
Step 2: The system responds by displaying
requests the option to
the catalog of the SuperClub products.
enter a new order.
Step 3: The member
browses the available
items and selects the ones
he or she wishes to
Step 4: Once the member has completed
the selections, the system retrieves from
file and presents the member’s
demographic information (shipping and
Alternative
Courses:
purchase, along with the
quantity.
billing addresses).
Step 5: The member
verifies demographic
information (shipping and
billing addresses). If no
changes are necessary,
the member responds
accordingly (to continue).
Step 6: For each product ordered, the
system verifies the product availability and
determines an expected ship date,
determines the price to be charged to the
member and determines the cost of the
total order. If an item is not immediately
available, it indicates the product is backordered or that it has not been released for
shipping (for preorders). If an item is no
longer available, that is indicated also. The
system then displays a summary of the
order to the member for verification.
Step 7: The member
verifies the order. If no
changes are necessary,
the member responds
accordingly (to continue).
Step 8: The system checks the status of
the member’s account. If satisfactory, the
system prompts the member to select the
desired payment option (to be billed later or
pay immediately with a credit card).
Step 9: The member
responds by selecting the
desired payment option.
Step 10: The system displays a summary
of the order, including the desired payment
option, to the member for verification.
Step 11: The member
verifies the order. If no
changes are necessary,
the member responds
accordingly (to continue).
Step 12: The system records the order
information (including back orders if
necessary).
Step 13: Invoke use case MSS-AUC01.00,
Determine Appropriate Distribution Center
and Release Order to Be Filled.
Step 14: Once the order is processed, the
system generates an order confirmation
and displays it to the members as well as
sending it to the member via email.
Alt-Step 3: The member enters search criteria to retrieve a specific item
or to display a reduced list of items to browse and order from.
Alt-Step 5: If changes are required, the member updates the
appropriate shipping, billing, or e-mail addresses and tells the system to
store them accordingly. The system will validate the changes and, if
successful, will store the new information to file.
Alt-Step 7: If the order requires changes, the member can delete any
item no longer wanted to change the order quantity. Once the member
has completed the order changes, the system reprocesses the order (go
to step 6). If the member requests to do additional shopping, go to step
3. If the member needs to change the demographic information, go to
step 5.
Alt-Step 8: If the member’s account is not in good standing, display to
the member the account status, the reason the order is being held, and
what actions are necessary to resolve the problem. In addition, an email is sent to the member with the same information. They system
prompts the member to hold the order for later processing or cancel the
order. If the member wishes to hold the order, the system records the
order information and places it in hold status and then displays the
SuperClub main page. If the member chooses to cancel the order, the
system clears the inputted information and then displays the SuperClub
main page. Terminate the use case.
Alt-Step 10: If the member selects the option to pay by credit card, the
system prompts the member to enter the credit card information
(number and expiration date) and reminds the member that the billing
address on file must match the billing address the credit card provided.
The member enters the required information and requests that the
system continues. The system validates the credit card account
provided. If the account cannot be validated, the system notifies the
member and requests an alternative means of payment. If the member
cannot provide an alternative means at this time, he or she can choose
either to hold or to cancel the order. If the member wishes to hold the
order, the system records the order information and places it in hold
status and then displays the SuperClub main page. If the member
chooses to cancel the order, the system clears the inputted information
and then displays SuperClub main page. Terminate the use case.
Alt-Step 11: If the order requires changes, the member can delete any
item no longer wanted to change the order quantity. Once the member
has completed the order changes, the system reprocesses the order (go
to step 6). If the member requests to do additional shopping, go to step
3. If the member needs to change the demographic information, go to
step 5.
Alt-Step 12: If all items ordered are on back order, the order is not
released to the distribution center.
Conclusion:
This use case concludes when the member receives a confirmation of
the order.
Postcondition:
The order has been recorded and, if the ordered products were
available, released to the distribution center. For any product not
available a back order has been created.
Business Rules:
Member must have a valid e-mail address to submit online
orders.
Member is billed for products only when they are shipped.
Implementation
Use case must be available to the member 24 X 7.
Constraints and
Frequency – It is estimated that this use case will be executed
Specifications:
Assumptions:
Open Issues
None.
3,500 times per day. It should support up to 50 concurrent
members.
Product can be transferred among distribution centers to fill
orders.
Procurement will be notified of back orders by a daily report
(separate use case).
The member responding to a promotion or using credits may
affect price of each ordered item.
The member can cancel the order at any time.
USE CASE TEMPLATE FALL17
Date: 11/2/17
Version: 99.00
Use Case
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Use Case ID:
Priority:
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Description:
Precondition:
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Trigger
Typical Course
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Alternative
Courses:
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