Stratford University Job Verification Scene Paper When and where did you work together?
·Were you in charge of hiring the candidate?
·What stood out about the candidate in the interview process?
·What did they specifically work on?
·Did they add value to the team or the project they were working on? If so, how?
·How was their work ethic?
·Did they get along with the management team and their peers?
·Any issues with the candidate’s attendance or punctuality?
·Did they work remotely for you at all? If so, did they still hit their deadlines and deliverables?
·Do you have any suggestions for improvements or any areas of concern that we should be aware of?
·Why did the candidate leave?
·How did you replace the candidate?
·Is the candidate eligible for rehire?
Answer these questions using this document below Tell about your Introduction?
Hi this is gowtham reddy sudini having 9 years of experience in IT
industry, 5 years in Salesforce and 4 years’ experience in Mainframes &
Java Platform.
As a part of the salesforce I have worked with the CONFIGERATION,
CUSTOMIZATION, INTEGRATION with the external systems, Community,
deployment & Recently in Lightning.
In depth of Technical experience as a part of CONFIGERATION, mostly
worked with security like users, profiles, Organization wide default,
sharing rules & working with automation using workflows, approval
process & process builder.
Most of work is on CUSTOMISATION that is APEX coding in terms of the
APEX process, triggers, Batch classes & schedule classes & also I used to
involve a frontend development using VISUAL FORCE PAGES.
And did an extensive work on INTEGRATIONS, integrating with external
systems using a SOAP API, REST API as a calling services and Calling out
services.
And used to involve in DEPLOYMENT using Chain Sets, Eclipse, force.com
End tool and in the Recent project we have continuous integration with
KITUP.
And recently I have stated working on the lightning from the past 2 years,
especially on the lightning,
Classic to Lightning migration & also creating the lightning components
& using the lightning division system. And as a part of a carrier I had my
ADMIN CERTIFICATION & PLATFORM DEVELOPER 1 CERTIFICATION.
Tell me about your current project?
currently Working for customer enrolment process project, for my
company, customers used to generate in multiple ways, couple of
customers used to generate in online and couple of customers used to
generate with vendors & couple of customers from third party systems.
All this data will be stored in different, different applications, like online
customers will load in to .net systems and Vendor customers will load
on to Oracle systems & third-party customers will load on to the SAP
systems.
Salesforce is integrated with all these systems, with different kind of
integrations like with the .net system with real time integration using
an Mule soft, with the Vendor it’s an batch class, with the SAP it’s kind
of its line integration that means whenever the user requested then
only we will get the data.
So once the Data is come in to the salesforce it will be loaded as an
LEAD. Then will follow with an Standard Sales Cloud & Service Cloud
Implementation & we need a automation on the top of this.
As a part of the Sales Cloud we have implemented the lead management
like assigning the leads using the custom lead assignment process. And
also, custom lead conversion process & Account Management
opportunity management. we did a lot of work among the Opportunity
management, Once the Opportunity is created in the Salesforce we have
an external System is a business orders. The business orders is the
system where storing all the customer sensitive information about their
credit history, Payment history & previous Sales information. All this data
will have stored in the Business order.
Once the Opportunity is created in to Salesforce will send it to business
order. Then business orders are going to give the response of the
opportunity stage like there will be 6 different kind of responses we are
going to get from the business orders.
One will be closed own or Closed lost, partially closed owned and
partially closed lost are need a background verification. Create a new
renewal opportunity kind of a thing. So, dependency upon the stage, the
sales user going to take an action on that one. So, once the opportunity
is moved, finally either a closed owned or closed lost, so, once if it is used
owned then we are creating a quote.
With the CPG, currently we are using ‘Zuora’ CPQ will create a quote
product. The quote product is going to get the information from
opportunity link item.
So, once the quote is submitted in the CPQ system then we will create
an Sales order automatically on the Salesforce. So that means we have
reverse back integration from CPQ to Salesforce. So, here is a custom
object as a sales order. Sales order will be created & Sales order line
items will be created.
Once the Sales order is activated the invoice & invoice line item will be
created & user is going to send an email of this invoice in the PDF Format.
We have created same custom visuals pages to convert into the pdf
format then we have the downstream system as an Oracle Account
receivable, after the invoice process in the salesforce will send it to the
Oracle system. This is about Sales Cloud implementation.
Coming to the Service cloud we have defined the case management like
defining the email to cases with two cases & create the case assignment
rules & case escalation rule & mapped with a knowledge returns & we
have implemented the service cloud console as well we have
implemented one biggest functionality like case match Functionality.
Project 2:
Project 2:
My Project is about opportunity Renewals from the original opportunity
needs to create the renewal opportunity automatically & also calculating
the COLA prices.
For COLA prices, let’s take a Customer ‘X’ there is an opportunity like
2018 opportunity like amount as $2000. For 2019 customers may
interested to renew the opportunity or not.
If the customers is interested to renew the opportunity, I need to renew
the opportunity I need to create a opportunity record automatically and
also need to calculate the amount, that amount is called as a COLA price.
The Amount may be increased or decreased, there are 70 different
factors depending on their credit information or driving information or
by previous payment information. So depending upon these factors the
price may be increased or decreased.
So, the process of this project will be started depending upon the
customer type like hot, warm or cold. Before 3 months we are sending
an email like weekly once to the customer. Whether he is interested or
not to renew the opportunity.
Before 2 months we are sending weekly two emails for getting response
from the customer weather he is interested or not on renewal
opportunity.
Before 1 month, sending everyday email to get a response from the
customer.
So, depending upon the customer, the new renewal opportunity will may
be created or may not be created. We are going to get the response from
the customer using inbound and outbound email messages. Then
Automatically using the APEX triggers we are creating a new opportunity
and that will be called as a renewal opportunity. And that is going to add
the opportunity line items which will get the information from the old
opportunity and if the customer is interested to add any of the new opp
line items, so this is going to be executed from my trigger.
After creating the opportunity in my trigger. We must execute the COLA
prices by using the custom settings whatever the 70 conditions I have
explained. I have loaded all these 70 different conditions in my custom
settings. I am going to access the custom setting values in my trigger and
will calculate the COLA price.
If the customer is not interested or not happy to create or go for a
renewal opportunity the account information needs to be loafed on to a
separate to the sales users, the sales user are going to follow with that
particular customer.
After creating the renewal opportunity, the next sales process will be
continued in the same way as creating a quote and creating the quote
and creating the quote products. Once the quote is activated, creating
the sales order & sales order line items and once the sales order is active
we must create invoice and invoice line items and users are going to send
all these invoice in the PDF format to the customers.
**Day to Day Activities / Roles and Responsibilities.
Currently we are working with Agile Methodology and 2 weeks
as my Scrum time, or every 2 weeks we will interact with the business
users for the requirement gathering. Once we have the requirement,
then we will prepare the User Stories and we will give estimations for
user stories with FIBONACCI SERIES and we are using the JIRA as a project
Management tool. We will upload all these user stories in the JIRA tool
and the user story will be assigned to team members like us and we are
going to work on that user story.
Mostly the development user stories will be assigned to me,
Because I am more of working on the development side, so as per the
user story I am going to work on the development or integration or
Lightning. If it is with the development either a backend work using a
APEX Class or Apex trigger or Batch class or on the front end writing the
visual force page or else doing the integration using SOAP API, REST API,
or else writing from the classic to the lightning or switching the VISUAL
FORCE page in to the Lightning Theme.
So, once we are done with the development then we will write the test
class and we will do the testing for that one and we will make sure the
test code coverage is minimum 75% then we will deploy into the SIT &
we will do the SIT testing, then we will move into UAT and business users
are going to do the UAT (user Acceptance test)testing.
Before deploying into the production, we will give a live demo to the
business users what exactly the functionalities are changed, or this
particular spring and we will deploy, so along with this one parallel we
will define for the next scrim like we will prioritize all the user stories and
we will define the SCRUM VELOCITY and the same user stories will be
assigned to the team members for the next Scrum.
* What are the complex scenarios in u r project?
1) Batch Class:
This requirement is related to the custom lead assignment rule instead
of using standard lead assignment rule we got a requirement need to
define a custom lead assignment rule. I have defined this using batch
class and my batch class will run for every 30min.
The requirement is there are some couple of situations where my
company is going to get the large volume of the leads which are unable
to track by my marketing team. That means lets assume, My marketing
team has 10 employees and emp1 is having a experience of 10years and
can handle 10 leads, and emp2 having and experience of 2years and can
handle 3 leads like that lets assume my marketing team is having a
capacity of an 100 leads but there will be situations like 10000 or
20000leads are generating so only the 100 leads will be tracked and
remaining all the leads will be skipped away. My vice-president is
expecting don’t want to miss the leads and they want to generate a
report with the leads which are not assigned to the marketing team and
they want to send this report to a third-party system. So, for this
requirement I have return a batch class and my batch class will run for
every 30min and the logic in my batch class is for every 30min it is going
to retrieve the leads which are not assigned there is an flag on the lead
object if it is true that means the lead is assigned if it is false then the
lead is not assigned so with respect to the flag condition I am retrieving
all the leads which are not assigned. Then I am retrieving al the marketing
users so on the user object there are two custom fields one is an
maximum bandwidth and one is an a currently allocated bandwidth so
after retrieving all my marketing users I am taking the maximum
bandwidth value and also currently allocated bandwidth value.
Let’s assume sum of all the band width users is 100 and currently
allocated users is 90, so that means 100>90 so we can allocate 10 leads
to the Marketing team. So, then my program is going to check each user
individually, First I am going to check the first user.
Let’s assume first year maximum bandwidth is 10 and currently allocated
bandwidth is 7, so that means there is availability of 3 leads, but my
program will assign only one lead for that user then it is going to check
the second user.
So, let’s assume second user is also having availability then one
lead will be assigned, so my program is going to run for ROUND ROBIN
TECHNOLOGY. It is going to check each user from the User 1 to user 10
and once again it will check from user 1 to user 10.
Once the maximum bandwidth and the currently allocated
bandwidth both are matching, my program will be terminated, and it is
going to update a field lead which are not assigned in the last 30 mins,
that means let’s take 1000 leads are generated in last 30 minutes and
out of that only 10 leads are assigned so 990 leads are not assigned. So,
a field will be updated like a unassigned and automatically in the backend
a report will be shared to that. Whatever the required users and once
again 30 minutes my program will be initiated once again it will retrieve
all the leads which are not generated, or which are not assigned.
8.Integration
I have experienced making called out using REST API to one of the
external systems. The implementation process is first we are going to
receive an end point URL from external system, we will store that one
on the remote side setting. Then we will call the REST API either from
the trigger using a future class of visual page controller or through a
batch class.
Technically, I’m going to write a code define the string as an end point
URL then we will call the method as HTP request and HTP response.
With respect to request we will set an end point and header, then the
response will be called with respect to request. Then I’m going to
receive response in a Jason format and we will deserialize the Jason
format and we will load as per the requirement.
Coming to SOAP API implementation, first we are going to receive the
XML file from the external system. Will generate from visuals that will
generate the apex classes. From all generated apex class, I’m going to
write new apex class, while writing new apex class I’ll keep in mind
about the main method from generated apex class like where all the
variable declaration as an a main methods and I’ll keep in mind passing
the session ID. I will write the apex class and from that one we will
execute.
9.VisualForce Page (Custom Recommendation Process)
Created a VF Page Called Production Recommendation
We have a functionality called product recommendation. Here
customers are going to give recommendations. It may be bug, feedback
anything like recommendation for future request or enhancement what
customers are expecting in the next release or future.
We have one custom object called product recommendation. So the
records are created in this object once the customers make any
recommendations. This will go with the approval process the
supervisors they will check the will make decisions to approve or not
once it is approved it will available in that custom object. This Object
will be related list to Account, Opportunity and Case.
For Account it is related to account management people, the
Opportunity it is related to Sales people and the Case it is related to
Service Users.
whenever the Account management or sales or service users are
talking to customers, they want to add some of the recommendations
to related list. So, they don’t want to click on related list button and add
it to account user, so we created automation on this process.
Here we created a custom button on Account, Opportunity and Case
object like add recommendation. So, whenever User will click on button
a custom page/ Visualforce Page will be opened.
In that page I have created a search functionality. In that search
bar when user type some Keyword like Payment or Bug, etc. so
according to that keyword data will be populated related to that
Keyword in a table. So out of that recommendations from customer,
one of them will be related to one of the recommendations and it will
be added to a Cart.
Below that main table there will be a sub-table as a Cart. So, after
some discussion with customer, if customer has given 5
recommendations it will be added to the cart. After confirming with
customer, we will click on submit button then all these
recommendations will be seen in related list of account, opportunities
and case.
Other Functionality are also added like Advanced search button. If
any new user to the company may not know what recommendations,
there in company are so they can use this advance search functionality.
So, whenever they click on advance search button 3 Picklist value
will be populated like Product Category, Product Type and Record Type.
whenever we select these values, the record type related with
that values will be populated so depending upon that he will select the
same and add to cart.
One more Functionality is added like New button. So, if
recommendation given by customer is not in our list then user can click
on New button and can create a new record in that recommendation
object and that need to go with an approval process. So, restricting the
duplicate when adding recommendation unique value should be
created.
In such a way the whole process I have created in my last project.
Purchase answer to see full
attachment