Week 3 Discussion Influencing an Unmotivated employee

You are the new manager of a physician office, one of you Medical Assistants does not draw blood specimens from her patients, she always asks another co-worker to draw her patients’ blood and she offers to take care of her co-workers pharmacy orders in return.

1- What Source of Influence are impacting this behavior?
2- What strategies would you use to help her become motivated to learn or get better at phlebotomy?