Module 04 Kirkpatrick Evaluation Framework ROI and ROE Models Paper I am attaching my Mod 3 assigment which you will use to work off for this one:
For this module’s project assignment on ABC Company, consider the following concepts:
Research different frameworks and models of evaluation.
Determine the various means of data collection.
Assess the potential impact of the program, including training costs.
Going back to your chosen project topic during Module 3 and address the following:
Propose which training program evaluation methods should be used and why.
Will the evaluation methods show whether or not the program accomplished its objectives?
Discuss how many methods are appropriate and which one(s) are the most appropriate and why. A review of Kirkpatrick’s Evaluation Framework, ROI, ROE and other various evaluation methods is needed to address this question.
Propose how to effectively collect the data needed for evaluation.
How will you go about collecting the data?
What ethical issues need to be considered? Why?
Complete a program cost analysis.
How will you evaluate the costs of training?
How will you present ROI to management?
There is a 4 page minimum requirement for this written assignment. However, depth of your analysis is important. You will need to make some of your own assumptions about the training program, how you can collect data, what training costs may be incurred. Be sure to explain the assumptions made during your analysis.
Include 3 credible references. See the course introduction for additional information on library databases.
Make sure to include an APA formatted title page and reference page for sources that you may have used for your research. Remember to follow APA guidelines when paraphrasing or quoting information. Don’t forget to cite your sources and include in-text citations as necessary. Running head: TRAINING PROGRAM
1
New Product Quality Program
Claudia Sanchez
Background Information
TRAINING PROGRAM
2
ABC Company specializes in the sale and the development of buses. The company has
been on the frontline in developing high end coaches that not only serve the purpose of
transportation, but also give comfort to the ultimate users. Some of the company’s recent
development include development of a conversion space. Additionally, the company has
introduced LED upgrades to its given headlights in the crew and day coaches. Generally, the
company embraces a new quality product improvement policy. For each of the aforementioned
products, there must be a new product quality program. The purpose of the new product quality
program is to familiarize the stakeholders with the process of implementing the same.
Interestingly, new product quality programs are facilitated by training programs. This essay
develops a training program for ABC Company in the process of new quality product
development.
Introduction
This training program seeks to confer skills and expertise to the employees of ABC
Company on developing a new product quality; shifting from double-decker buses to the
Recreational Vehicles (RV). The transition from the double-decker bus to the RV is a new
quality program that can take place in 20 steps. This essay outlines on how a training program of
implementing this product quality program can be implemented using a quality product
development program.
Needs Assessment Procedure
The needs assessment procedure should incorporate crucial processes such as planning,
actual building process, the possible challenges that will be experienced and eventually the
outcome. Therefore, the needs assessment procedure should focus on determining whether the
TRAINING PROGRAM
3
company’s human resource sector meets the skill pre-requisite as far as the planning, building
process and dealing with the possible challenges is concerned.
Data collection procedure is a critical procedure as far as the assessment of the needs is
concerned. To begin with, the reason why data collection would be important in this regard is
due to the fact that it is crucial to know what skillsets are possessed by the employees (Duguay &
Korbut, 2014). The data collection procedure to assess the needs procedure should be simple and
yet effective as far as meeting the ultimate objective is concerned; gathering data on the
perception, skillset and the reaction to this exciting project is concerned. For this essay, simple
surveys and questionnaires will work perfectly fine in achieving the objective of data collection.
Data collection without a proper documentation strategy is almost useless. Therefore,
after embracing the best data collection strategy, the needs assessment procedure will be more
effective if the data collected is presented to the ABC management in an effective but
presentable manner. This will enable the management of the ABC Company to make data-driven
decisions that are good for the project of converting the double-decker buses to the Recreational
Vehicles (RV). Therefore, this paper stresses that after using surveys, open and closed ended
questionnaires, the section tasked with the responsibility of collecting the data should present it
to the ABC management company through tables, graphs and pie charts. These presentation
methods will make the management determine the viability of the project as far as the cost, value
and ultimately, the profitability of the venture of converting the double-decker buses to
Recreational Vehicles is concerned.
TRAINING PROGRAM
4
Training Objectives of the New Product Quality Program
Generally, specialization and division of labor should play a fundamental role as far as
the training of the new product quality program is concerned. As a matter of fact, specialization
and division of labor is critical in the training programs of various companies (Lamb, 2013).
Particularly, the training objectives of the new product quality program should be focused on the
big three agenda of the new product quality program. The big three agenda revolves on the
planning, actual building process, the possible challenges that will be experienced and eventually
the outcome. The objectives designed for this new product quality program are based on the
Robert Mager’s model of objectives. According to this model of creating objectives, the effective
learning objectives are meant to make the learner position his or herself to the role of being the
performer (Dunnett, 2011). Most importantly, it is critical to note that the objectives are threefaced and require the learner to take an active role in the learning process. Therefore, the
following are the objectives which the training program should address;
•
To confer technical skills to the employees of ABC Company so that they are able
to convert double-decker buses to the RVs.
•
To determine the manner in which the customers will generally react to the
quality of the new product obtained the program.
•
To determine the cost economies of indulging in the project. Additionally, it will
help in engaging the project and determine the viability of the project.
•
To determine the overall opinion of the employees with regards to their opinions
on the project in general
•
To determine the actual process of implementing the product quality improvement
program of the double-decker buses to the recreational vehicles.
TRAINING PROGRAM
5
Therefore, the objectives outlined above are created in such a manner that they enable the learner
to have the best learning process. Therefore, the aforementioned objectives will enable the
employees to learn what is best suited as far as the creation of recreational vehicles from the
double-decker buses.
Training Program
Learning Method and Trainers
It is crucial to note that for the new product quality program, the preferred learning
method is the hands on style of education. Particularly, this framework has been chosen because
of the fact that the project is technical therefore the employees need to have practical skills
(McClelland, 2011). The finance department will make use of the data obtained from the
engineering department to calculate the cost of converting a single unit of double-decker bus to a
recreational vehicle. It is the purpose of the human resource department to engage and facilitate
capacity building workshops. Therefore the human resource will identify the necessary skilled
personnel that will conduct the training. In the event that there are no employees who have the
technical expertise to impart skills and knowledge to the employees of the ABC Company, the
department has to consider outsourcing so as to enjoy the services of the skilled personnel in
training the employees on the process of conversion of the double-decker buses to the
recreational vehicles.
Timing of the Training Program
Time is an important factor as far as the new product quality program and ultimately the
training program is concerned. First of all in assigning the time to the training schedule, it should
be kept in mind that different departments of the ABC Company have different responsibility as
far as the development of the new quality product is concerned. For instance, the task of the
TRAINING PROGRAM
6
financial department can be completed in the first day of the training process because its sole
responsibility is to give a rough estimate of the total cost of the project. The product
development and engineering department on the other hand will be testing and retesting the
product for maximum efficiency hence the training should assign many hours to the department.
This essay suggest that the time allocation follows this rule; 10% for the finance department,
20% for the human resource department and 70% for the product development and engineering
department. The very first step in the new quality product development is planning hence
members of the finance and human resource departments should be trained on the first day
because they need to have the right project management and planning skills. The proceeding
days should be allocated the product development and engineering department.
Materials for the Training Process
With regards to the materials that are to be used for the training, models and simulations
will be effective in conferring the right skills as far as the conversion of double-decker buses to
the recreational vehicles is concerned. The reason why these materials are preferred is partly
because they are effective as far as experimentation on how the real product will behave during
the actual development. On the same note, blueprints and designs of the proposed recreational
vehicles should also be included in the materials list of the training program.
TRAINING PROGRAM
7
References
Duguay, S., & Korbut, K. (2014). Designing a training program which delivers results
quickly!. Industrial And Commercial Training, 34(6), 223-228. doi:
10.1108/00197850210442458
Dunnett, C. (2011). Objective Course Design. Programmed Learning And Educational
Technology, 10(6), 364-376. doi: 10.1080/1355800730100604
Dunnett, C. (2011). Objective Course Design. Programmed Learning And Educational
Technology, 10(6), 364-376. doi: 10.1080/1355800730100604
Dunnett, C. (2011). Objective Course Design. Programmed Learning And Educational
Technology, 10(6), 364-376. doi: 10.1080/1355800730100604
Lamb, C. (2013). Designing an Effective Training Program. Journal of Canadian Petroleum
Technology, 29(06). doi: 10.2118/90-06-05s
McClelland, S. (2011). A Model for Designing Objective‐oriented Training
Evaluations. Industrial and Commercial Training, 26(1), 3-9. doi:
10.1108/00197859410051217
Running head: TRAINING PROGRAM
1
New Product Quality Program
Claudia Sanchez
Background Information
TRAINING PROGRAM
2
ABC Company specializes in the sale and the development of buses. The company has
been on the frontline in developing high end coaches that not only serve the purpose of
transportation, but also give comfort to the ultimate users. Some of the company’s recent
development include development of a conversion space. Additionally, the company has
introduced LED upgrades to its given headlights in the crew and day coaches. Generally, the
company embraces a new quality product improvement policy. For each of the aforementioned
products, there must be a new product quality program. The purpose of the new product quality
program is to familiarize the stakeholders with the process of implementing the same.
Interestingly, new product quality programs are facilitated by training programs. This essay
develops a training program for ABC Company in the process of new quality product
development.
Introduction
This training program seeks to confer skills and expertise to the employees of ABC
Company on developing a new product quality; shifting from double-decker buses to the
Recreational Vehicles (RV). The transition from the double-decker bus to the RV is a new
quality program that can take place in 20 steps. This essay outlines on how a training program of
implementing this product quality program can be implemented using a quality product
development program.
Needs Assessment Procedure
The needs assessment procedure should incorporate crucial processes such as planning,
actual building process, the possible challenges that will be experienced and eventually the
outcome. Therefore, the needs assessment procedure should focus on determining whether the
TRAINING PROGRAM
3
company’s human resource sector meets the skill pre-requisite as far as the planning, building
process and dealing with the possible challenges is concerned.
Data collection procedure is a critical procedure as far as the assessment of the needs is
concerned. To begin with, the reason why data collection would be important in this regard is
due to the fact that it is crucial to know what skillsets are possessed by the employees (Duguay &
Korbut, 2014). The data collection procedure to assess the needs procedure should be simple and
yet effective as far as meeting the ultimate objective is concerned; gathering data on the
perception, skillset and the reaction to this exciting project is concerned. For this essay, simple
surveys and questionnaires will work perfectly fine in achieving the objective of data collection.
Data collection without a proper documentation strategy is almost useless. Therefore,
after embracing the best data collection strategy, the needs assessment procedure will be more
effective if the data collected is presented to the ABC management in an effective but
presentable manner. This will enable the management of the ABC Company to make data-driven
decisions that are good for the project of converting the double-decker buses to the Recreational
Vehicles (RV). Therefore, this paper stresses that after using surveys, open and closed ended
questionnaires, the section tasked with the responsibility of collecting the data should present it
to the ABC management company through tables, graphs and pie charts. These presentation
methods will make the management determine the viability of the project as far as the cost, value
and ultimately, the profitability of the venture of converting the double-decker buses to
Recreational Vehicles is concerned.
TRAINING PROGRAM
4
Training Objectives of the New Product Quality Program
Generally, specialization and division of labor should play a fundamental role as far as
the training of the new product quality program is concerned. As a matter of fact, specialization
and division of labor is critical in the training programs of various companies (Lamb, 2013).
Particularly, the training objectives of the new product quality program should be focused on the
big three agenda of the new product quality program. The big three agenda revolves on the
planning, actual building process, the possible challenges that will be experienced and eventually
the outcome. The objectives designed for this new product quality program are based on the
Robert Mager’s model of objectives. According to this model of creating objectives, the effective
learning objectives are meant to make the learner position his or herself to the role of being the
performer (Dunnett, 2011). Most importantly, it is critical to note that the objectives are threefaced and require the learner to take an active role in the learning process. Therefore, the
following are the objectives which the training program should address;
•
To confer technical skills to the employees of ABC Company so that they are able
to convert double-decker buses to the RVs.
•
To determine the manner in which the customers will generally react to the
quality of the new product obtained the program.
•
To determine the cost economies of indulging in the project. Additionally, it will
help in engaging the project and determine the viability of the project.
•
To determine the overall opinion of the employees with regards to their opinions
on the project in general
•
To determine the actual process of implementing the product quality improvement
program of the double-decker buses to the recreational vehicles.
TRAINING PROGRAM
5
Therefore, the objectives outlined above are created in such a manner that they enable the learner
to have the best learning process. Therefore, the aforementioned objectives will enable the
employees to learn what is best suited as far as the creation of recreational vehicles from the
double-decker buses.
Training Program
Learning Method and Trainers
It is crucial to note that for the new product quality program, the preferred learning
method is the hands on style of education. Particularly, this framework has been chosen because
of the fact that the project is technical therefore the employees need to have practical skills
(McClelland, 2011). The finance department will make use of the data obtained from the
engineering department to calculate the cost of converting a single unit of double-decker bus to a
recreational vehicle. It is the purpose of the human resource department to engage and facilitate
capacity building workshops. Therefore the human resource will identify the necessary skilled
personnel that will conduct the training. In the event that there are no employees who have the
technical expertise to impart skills and knowledge to the employees of the ABC Company, the
department has to consider outsourcing so as to enjoy the services of the skilled personnel in
training the employees on the process of conversion of the double-decker buses to the
recreational vehicles.
Timing of the Training Program
Time is an important factor as far as the new product quality program and ultimately the
training program is concerned. First of all in assigning the time to the training schedule, it should
be kept in mind that different departments of the ABC Company have different responsibility as
far as the development of the new quality product is concerned. For instance, the task of the
TRAINING PROGRAM
6
financial department can be completed in the first day of the training process because its sole
responsibility is to give a rough estimate of the total cost of the project. The product
development and engineering department on the other hand will be testing and retesting the
product for maximum efficiency hence the training should assign many hours to the department.
This essay suggest that the time allocation follows this rule; 10% for the finance department,
20% for the human resource department and 70% for the product development and engineering
department. The very first step in the new quality product development is planning hence
members of the finance and human resource departments should be trained on the first day
because they need to have the right project management and planning skills. The proceeding
days should be allocated the product development and engineering department.
Materials for the Training Process
With regards to the materials that are to be used for the training, models and simulations
will be effective in conferring the right skills as far as the conversion of double-decker buses to
the recreational vehicles is concerned. The reason why these materials are preferred is partly
because they are effective as far as experimentation on how the real product will behave during
the actual development. On the same note, blueprints and designs of the proposed recreational
vehicles should also be included in the materials list of the training program.
TRAINING PROGRAM
7
References
Duguay, S., & Korbut, K. (2014). Designing a training program which delivers results
quickly!. Industrial And Commercial Training, 34(6), 223-228. doi:
10.1108/00197850210442458
Dunnett, C. (2011). Objective Course Design. Programmed Learning And Educational
Technology, 10(6), 364-376. doi: 10.1080/1355800730100604
Dunnett, C. (2011). Objective Course Design. Programmed Learning And Educational
Technology, 10(6), 364-376. doi: 10.1080/1355800730100604
Dunnett, C. (2011). Objective Course Design. Programmed Learning And Educational
Technology, 10(6), 364-376. doi: 10.1080/1355800730100604
Lamb, C. (2013). Designing an Effective Training Program. Journal of Canadian Petroleum
Technology, 29(06). doi: 10.2118/90-06-05s
McClelland, S. (2011). A Model for Designing Objective‐oriented Training
Evaluations. Industrial and Commercial Training, 26(1), 3-9. doi:
10.1108/00197859410051217
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