Quality Management Concepts Techniques and Practices to Real-World Scenarios I have attached some information
The purpose of the Course Project is to apply the various Quality Management concepts, techniques and practices to real-world scenarios. Within the organization you have chosen, and given the importance for today’s corporations to deliver quality products and services to customers and to achieve a competitive edge, these projects require you to apply the concepts, techniques and practices of total quality management to achieve strategic business objectives in today’s environment.
You will select an organization/company that provides a service or produces a product. The selected organization will be the subject for all parts of the project.
I choose Pepsico
Select an organization / company and prepare an assessment of the quality philosophy that you see applied within that organization / company.
Describe this organization and its production process (service or product), and evaluate if its actions and commitment to quality translate its mission statement.
How is this mission statement and the management vision transmitted to employees?
Paper length: 500-words including 2 pages of text (double spaced, 12 point, 1 inch margins), a cover page, and a reference page (total of 4 pages). PepsiCo is an American multinational company for food and beverage industry which operate globally.
The product portfolio of PepsiCo is wide and it is defined in the 10k as “a leading global beverage, snack
and food company.” Other than that, PepsiCo also produces variety of convenient, salty grain-based and
sweet snacks, non alcoholic drinks and foods in around 200 countries.
I had used a few components to analyze the mission statement of PepsiCo. So, to enhance it to be a
better mission statement, I will suggest new description for PepsiCo. First component is the customers.
There is no description about the customers in current mission statement. I would want to recommend
PepsiCo to include a new description into their current mission statement which is to serve globally.
There are some less developed countries which stay in unhygienic places. PepsiCo should serve them by
providing clean and fresh drinks for them so that people in there can enjoy the benefit together.
For the products and services component, although there is description in the current mission
statement, but I would like to enhance it to become better by keep on innovate to come out with new
products that benefit the society. It is because some of the current foods of PepsiCo are unhealthy for
society if they take it for long term, so it is important to be innovative to come out with more healthy
foods and beverages.
For the markets that PepsiCo serve, they want to become world’s premier consumer products company.
But PepsiCo are more concentrating on developed countries such as United States, Europe and
Australia. I would like to suggest PepsiCo to serve globally and enter less developed market such as
Africa region. It will show that PepsiCo is concern about the poor society and thus enhance the brand.
The next component is concern for survival, growth and profitability. The current mission is to seek to
produce financial rewards to the investors. For a better mission, it is important to train and retain
talented employees as they are the main asset for the company.
There is no technology component in the current mission statement. I would like to suggest PepsiCo to
develop an advanced technology ahead of their competitors to increase the efficiency of the production.
It can be an advantage for PepsiCo in their industry.
The current philosophy of PepsiCo is to strive for honesty, fairness and integrity. For my suggestion, I
would like to come out with new description which is to be responsible to society. It is better because
PepsiCo should act ethically to serve the society so that it can help the society.
There is no self-concept component in the current mission statement. I suggest that PepsiCo should
have prioritized their customers all the time. So that they can serve the customers better based on what
they want.The concern for public image component in the current mission is only about the business
partners and communities. They should treat the environment better because it is important now and it
can build positive brand image in global market.
PepsiCo also show their concern for employees. They provide opportunities for growth and enrichment
to employees. But it will be better if they can empower their employees to make decision and reward
them to create loyalty because they will feel that they are important in the company and thus will more
committed to the company.
I would like to make a few enhancements for the current mission statement. The enhancements will as
shown in below: Our mission is to serve fairly without bias and create a positive image in global market.
We also want to develop advanced technology and be responsible to the society. Customers
‘satisfaction is our top priority. We also want to empower employees to be innovative that benefit
society.
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